sjc Status

Alpha3 Cloud San Jose, California, US

All Systems Operational

San Jose Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SJC] Storage Cluster Upgrade Dec 8, 2023 04:00-05:00 UTC

Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster at the SJC cloud location. The maintenance aims at replacing a failed drive in one of the storage nodes in the cluster. All scheduled tasks are expected to take around 1 hour.

All support activities will be conducted under direct supervision by Alpha3 Cloud DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for Alpha3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Posted on Dec 07, 2023 - 15:16 UTC

[SJC] API Server Maintenance Dec 12, 2023 08:30-10:30 UTC

Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Washington DC cloud location. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Posted on Dec 05, 2023 - 01:11 UTC

System Metrics Month Week Day

San Jose API (response time)

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Latency from North America

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Latency from Latin America

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Latency from Europe

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Latency from Asia-Pacific

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Past Incidents

Dec 7, 2023

[SJC] Storage Cluster Maintenance

Completed - Alpha3 Cloud would like to inform you that we performed a scheduled maintenance of our storage cluster at the San Jose cloud location. During the maintenance, we replaced a failed drive in one of the storage nodes in the cluster.

IMPACT:
There was no impact on any of the existing servers, drives, or networking, other than a slight increase in the I/O operations for the duration of the maintenance window.
Dec 7, 08:07 UTC

Update - Alpha3 Cloud would like to inform you that the maintenance has been extended by one hour.
Dec 7, 07:29 UTC

Update - Alpha3 Cloud would like to inform you that the maintenance has been extended by one hour.
Dec 7, 06:33 UTC

Update - Alpha3 Cloud would like to inform you that the maintenance has been extended by one hour.
Dec 7, 05:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:01 UTC

Scheduled - Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster at the SJC cloud location. The maintenance aims at replacing a failed drive in one of the storage nodes in the cluster. All scheduled tasks are expected to take around 1 hour.

All support activities will be conducted under direct supervision by Alpha3 Cloud DevOps staff.

IMPACT:
There will be no impact on running VMs, so no actions are required from your end.

While it is important for Alpha3 Cloud to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.
Nov 29, 16:57 UTC

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

[SJC] API Server Maintenance

Completed - Alpha3 Cloud would like to inform you that we performed a scheduled maintenance of our API server in the San Jose cloud location. More precisely we performed a software upgrade on our API server. The actual work took 30 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface occured.
Nov 27, 08:59 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:31 UTC

Scheduled - Alpha3 Cloud would like to inform you that we are planning to perform a scheduled maintenance of our API server in the San Jose cloud location. More precisely we will be performing a software upgrade on our API server. The actual works are planned to take no longer than 2 hours in total.

IMPACT:
There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.
Nov 19, 13:02 UTC

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.